Community Management
Information System
About CMIS
About CMIS
The Community Management Information System (CMIS) is the Delaware Continuum of Care’s Homeless Management Information System (HMIS).
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HMIS is a local information system used to collect client-level data and data about the provision of housing and services to people and families experiencing homelessness. CMIS is a database that collects client- and program-level information from homeless assistance providers to describe Delaware’s state of homelessness in detail.
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As the CMIS Lead Agency, Housing Alliance Delaware (HAD) is responsible for the local administration of this data system. This includes providing training and technical assistance to more than 30 participating homeless assistance providers. CMIS data is utilized for reports and analyses submitted to local and national entities. Delaware’s Coordinated Entry System, Centralized Intake, also utilizes CMIS to send referrals to providers available each day.
Get CMIS Help
Housing Alliance Delaware utilizes the customer service software Zoho Desk to manage CMIS-related requests. ​
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CMIS users, Administrators, or funders of programs can request technical assistance
(ask questions about data entry or data quality, or request reports, training, and/or other assistance) by:
1. Filling out and submitting web form below
2. Sending an email to cmis@housingalliancede.org with your inquiry
3. Submitting a ticket through the Zoho Desk portal by clicking "Contact Support"
CMIS Contacts
CMIS Program Manager -
Amelia Ramsaran
Data Support Specialist -
Courtney Brown
Reporting Specialist -
Robert Dietz
CMIS Documents
Documents related to CMIS can be found here or using the Support Desk link below.
Protecting clients' rights to privacy is important.
Clients must give their informed consent for their information in CMIS to be shared between service providers.
Service providers must use the correct Release of Information (ROI) document below to document client consent.
CMIS Links
Housing Alliance Delaware's CMIS Support Desk, which allows CMIS end users to view training materials, read articles about CMIS, and submit tickets for CMIS-related assistance.
Delaware's Homeless Management Information System (HMIS).
Only trained and authorized users will have a login created to access CMIS.
CMIS end users can access training videos 24/7 through our training portal, hosted by Talent LMS.
Authorized CMIS end users can access a demo version of CMIS (with no real client records) for training and review purposes.